Returns Policy

  1. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on Daraz app or website.
    Request must be raised within 14 days for all items from the date of delivery. For DFresh, 24 hours returns will be applicable.
    All Daraz Mall items are 100% Authentic by Trusted Brands and are covered under 2x Money Back Guarantee.
    Note: Groceries and Digital Goods are excluded from 2x Money Back Guarantee.
  2. For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty. For more information on warranty claims, please view our Warranty Policy.
  3. For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.
  4. For purchases under Daraz Like New, your product is covered under 3 to 6 Months Warranty. Refer to Daraz Like New Warranty Policy and Warranty Policy for complete Terms and Conditions.

Valid reasons to return an item

  1. Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
  2. Delivered product is incomplete (i.e. has missing items and/or accessories)
  3. Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
  4. Delivered product is does not match product description or picture (i.e product not as advertised)
  5. Delivered product does not fit. (i.e. size is unsuitable)

Returns Policy per Category

Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.

Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories

Change of Mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with Daraz if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty.

*Mobile phone is considered activated once SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.

Daraz Like New Phones

Change of mind is not applicable for return and refund.

If the item received does not work at all after being delivered, is damaged, defective, incorrect, or incomplete; refund will be issued based on the assessment conducted by Daraz.

All Daraz Like New items are covered under 3 to 6 Months Warranty as per the details mentioned in the Product Page.

Any item that costs less than NPR 45,000 will have 3 Months Warranty.

Any item that costs NPR 45,000 or more will have 6 Months Warranty.

Please contact Daraz Customer Service for returns and refunds via Live Chat (App or Web).

Change of mind is not applicable for return and refund.

If the item received does not work at all after being delivered, is damaged, defective, incorrect, or incomplete; refund will be issued based on the assessment conducted by Daraz.

All Daraz Like New items are covered under 3 to 6 Months Warranty.

All Daraz Like New items are fully functional. There may be minor cosmetic damage. These items need to be protected from water/liquid damages, overheating from overuse, overcharging, dust and preventing it from falling.

Daraz reserves the right to reject or accept warranty claims on a case to case basis. Additionally, Daraz reserves the right to modify the terms and conditions of Daraz Like New Warranty at any time without any notice.

For any questions or queries, please contact Daraz Customer Service for returns and refunds via Live Chat (App or Web).

Clothing, Apparel, Sunglasses, Shoes & Accessories

Change of mind is applicable for return and refund (excluding non-DarazMall items shipped from overseas)

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers.

Bags, Eyewear, Jewellery, Watches, Women's Intimate Apparel & Men's Innerwear.

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers.

Items that are non-returnable: All custom-made items, Fine Jewellery (gold, diamonds, gems etc.)

Makeup, Fragnance, Moisturizers, Creams, Scrubs, Oils, Bath & Body Accessories, Personal Care & Health, Sexual Wellness, Shape wear, Food Supplements

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Items that are non-returnable: All types of Beauty Services

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headphones, Speakers, Consoles & PC / Video Games, Gaming Consoles & Accessories, Software CDs

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Note: We do not accept returns for any used items. For laptops with brand warranty, Daraz will only accept returns if the device is dead on arrival (i.e. does not switch on completely). Once the brand seal has been opened or removed, please contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty.

Items that are non-returnable: All software products that are labeled as non-returnable on their product details page

Note: For any software-related technical issues or installation issues, please contact the brand warranty provider directly for information regarding the manufacturer's warranty.

Televisions, Headphones, Speakers, Cameras, Drones, Lenses, Flashes, Filters Microphones,Video Glasses, Remote Controllers, Musical Instruments, Audio & Entertainment Equipments, Portable Players, Other Accessories

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Items that are non-returnable: Movies, TV Series & Music voucher or services

Bedding & Bath, Furniture & Lighting, Kitchen & Dining, Home Décor, Home Improvements, Household & Home Storage Supplies, Lawn & Garden,Other Accessories

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Items that are non-returnable: Any custom-made items

Clothing, Apparel, Shoes & Sunglasses

Change of mind is applicable for return and refund (excluding non-DarazMall items shipped from overseas).

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

For overseas products, please refer to the product page to check the applicable return reasons.

Bags & Luggage, Sport Watches, Team & Racket Sports, Dance & Gymnastics, Exercise & Fitness, Sports Nutrition & Supplements, Outdoor Equipment, Fitness & Other Sports Equipment

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

For overseas products, please refer to the product page to check the applicable return reasons.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Clothing, Apparel, Sunglasses, Shoes & Accessories

Change of mind is applicable for return and refund (excluding non-DarazMall items shipped from overseas).

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Toys & Games, Baby Care & Hygiene, Baby Gear, Diapers & Potties, Feeding & Nursing

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Bakery, Beverages, Baking & Cooking, Cigars & Cigarettes, Dairy, Packaged Foods, Party Accessories, Snacks, Meat & Seafood, Fruits & Vegetables

Change of mind is not applicable for return and refund.

If the item received is expired, damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Non-returnable

Books & Stationery

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Pet Supplies

Change of mind is not applicable for return and refund.

If the item received is expired, damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Automotive & Motorcycles Accessories and Others

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Items that are non-returnable: Any types of vehicles (cars, bikes etc.), Installation Services

Medical & Industrial Equipment

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Tools, DIY & Outdoor

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Laundry & Cleaning

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Conditions for Returns


  1. The product must be unused, unworn, unwashed and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered as unworn.

  2. The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.

  3. The product must be returned in the original and undamaged manufacturer's packaging/box. If the product was delivered in Daraz packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer's packaging / box.

  4. Return request must be raised within 14 days for all items from the date of delivery. For DFresh, 24 hours returns will be applicable.

    5. NOTE:It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.

If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.

Note: If your return request has been rejected, the item will be delivered back to you between 6-8 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.

Popular Links

Frequently Asked Questions
Warranty Policy
Brand Contact List

Returns Policy

  1. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on Daraz app or website.
    Return request must be raised within 14 days for all items from the date of delivery. For DFresh, 24 hours returns will be applicable. from the date of delivery.
    All Daraz Mall items are 100% Authentic by Trusted Brands and are covered under 2x Money Back Guarantee.
    Note: Groceries and Digital Goods are excluded from 2x Money Back Guarantee.
  2. For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty. For more information on warranty claims, please view our Warranty Policy.
  3. For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.
  4. For purchases under Daraz Like New, your product is covered under 3 to 6 Months Warranty. Refer to Daraz Like New Warranty Policy and Warranty Policy for complete Terms and Conditions.

Valid reasons to return an item

  1. Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
  2. Delivered product is incomplete (i.e. has missing items and/or accessories)
  3. Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
  4. Delivered product is does not match product description or picture (i.e product not as advertised)
  5. Delivered product does not fit. (i.e. size is unsuitable)

Returns Policy per Category

Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.

Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories

Change of Mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with Daraz if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty.

*Mobile phone is considered activated once SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.

Daraz Like New Phones

Change of mind is not applicable for return and refund.

If the item received does not work at all after being delivered, is damaged, defective, incorrect, or incomplete; refund will be issued based on the assessment conducted by Daraz.

All Daraz Like New items are covered under 3 to 6 Months Warranty as per the details mentioned in the Product Page.

Any item that costs less than NPR 45,000 will have 3 Months Warranty.

Any item that costs NPR 45,000 or more will have 6 Months Warranty.

Please contact Daraz Customer Service for returns and refunds via Live Chat (App or Web).

Change of mind is not applicable for return and refund.

If the item received does not work at all after being delivered, is damaged, defective, incorrect, or incomplete; refund will be issued based on the assessment conducted by Daraz.

All Daraz Like New items are covered under 3 to 6 Months Warranty.

All Daraz Like New items are fully functional. There may be minor cosmetic damage. These items need to be protected from water/liquid damages, overheating from overuse, overcharging, dust and preventing it from falling.

Daraz reserves the right to reject or accept warranty claims on a case to case basis. Additionally, Daraz reserves the right to modify the terms and conditions of Daraz Like New Warranty at any time without any notice.

For any questions or queries, please contact Daraz Customer Service for returns and refunds via Live Chat (App or Web).

Clothing, Apparel, Sunglasses, Shoes & Accessories

Change of mind is applicable for return and refund (excluding non-DarazMall items shipped from overseas)

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers.

Bags, Eyewear, Jewellery, Watches, Women's Intimate Apparel & Men's Innerwear.

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers.

Items that are non-returnable: All custom-made items, Fine Jewellery (gold, diamonds, gems etc.)

Makeup, Fragnance, Moisturizers, Creams, Scrubs, Oils, Bath & Body Accessories, Personal Care & Health, Sexual Wellness, Shape wear, Food Supplements

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Items that are non-returnable: All types of Beauty Services

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headphones, Speakers, Consoles & PC / Video Games, Gaming Consoles & Accessories, Software CDs

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Note: We do not accept returns for any used items. For laptops with brand warranty, Daraz will only accept returns if the device is dead on arrival (i.e. does not switch on completely). Once the brand seal has been opened or removed, please contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty.

Items that are non-returnable: All software products that are labeled as non-returnable on their product details page

Note: For any software-related technical issues or installation issues, please contact the brand warranty provider directly for information regarding the manufacturer's warranty.

Televisions, Headphones, Speakers, Cameras, Drones, Lenses, Flashes, Filters Microphones,Video Glasses, Remote Controllers, Musical Instruments, Audio & Entertainment Equipments, Portable Players, Other Accessories

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Items that are non-returnable: Movies, TV Series & Music voucher or services

Bedding & Bath, Furniture & Lighting, Kitchen & Dining, Home Décor, Home Improvements, Household & Home Storage Supplies, Lawn & Garden,Other Accessories

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Items that are non-returnable: Any custom-made items

Clothing, Apparel, Shoes & Sunglasses

Change of mind is applicable for return and refund (excluding non-DarazMall items shipped from overseas).

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

For overseas products, please refer to the product page to check the applicable return reasons.

Bags & Luggage, Sport Watches, Team & Racket Sports, Dance & Gymnastics, Exercise & Fitness, Sports Nutrition & Supplements, Outdoor Equipment, Fitness & Other Sports Equipment

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

For overseas products, please refer to the product page to check the applicable return reasons.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Clothing, Apparel, Sunglasses, Shoes & Accessories

Change of mind is applicable for return and refund (excluding non-DarazMall items shipped from overseas).

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Toys & Games, Baby Care & Hygiene, Baby Gear, Diapers & Potties, Feeding & Nursing

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Bakery, Beverages, Baking & Cooking, Cigars & Cigarettes, Dairy, Packaged Foods, Party Accessories, Snacks, Meat & Seafood, Fruits & Vegetables

Change of mind is not applicable for return and refund.

If the item received is expired, damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Non-returnable

Books & Stationery

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Pet Supplies

Change of mind is not applicable for return and refund.

If the item received is expired, damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Automotive & Motorcycles Accessories and Others

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Items that are non-returnable: Any types of vehicles (cars, bikes etc.), Installation Services

Medical & Industrial Equipment

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Tools, DIY & Outdoor

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Laundry & Cleaning

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment.

Conditions for Returns


  1. The product must be unused, unworn, unwashed and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered as unworn.

  2. The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.

  3. The product must be returned in the original and undamaged manufacturer's packaging/box. If the product was delivered in Daraz packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer's packaging / box.
  4. Return request must be raised within 14 days for all items from the date of delivery. For DFresh, 24 hours returns will be applicable.

    5. NOTE:It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.

If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.

Note: If your return request has been rejected, the item will be delivered back to you between 6-8 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.

Popular Links

Frequently Asked Questions
Warranty Policy
Brand Contact List

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